Our walk-in hours have recently changed. Learn more.
At the Fairfax-Falls Church Community Services Board (CSB), we can help you or a family member with:
- Mental health problems
- Substance use problems (also called addiction)
- Developmental disabilities
Our Entry, Assessment & Referral (EAR) services help you get treatment that meets your needs and ensures that you’re safe. We may refer you to CSB services or to community resources outside the CSB.
How to get Entry, Assessment & Referral services
Call us at 703-383-8500, TTY 711
We can take your call Monday through Thursday from 8:30 a.m. to 5:00 p.m. and Friday from 10:00 a.m. to 5:00 p.m. We speak English and Spanish, and we use interpreters for other languages.
Learn more about the intake process for people with developmental disability.
People who are pregnant and/or use intravenous drugs have priority for substance use disorder services. Learn more about eligibility for CSB services.
Get walk-in services
You or a loved one can also come in person without an appointment to be assessed for CSB services. An assessment is a meeting where a clinician talks with you to understand what kind of help you need. They will ask simple questions about how you’re feeling, what challenges you’re facing and what services might be best for you.
Come to the Sharon Bulova Center for Community Health, Monday through Thursday from 8:00 a.m. to 3:00 p.m. We recommend you call ahead so we can let you know if there may be a wait.
On Fridays, we’re open from 10 a.m. to 3 p.m. for triage and pre-scheduled appointments only. We don’t offer full same-day assessments for first-time walk-ins on Fridays — but we will still provide brief risk checks for anyone who walks in.
What to expect when getting screened
After you or your loved one arrive at the Sharon Bulova Center for Community Health, here’s the steps you can expect to take.
- Check in at the front desk. Our staff will ask you to sign in at a kiosk. It is available in English and Spanish.
- Let staff know if you’d like to speak a language other than English. We can provide a phone or video interpreter.
- Fill out the paperwork that staff give you. You’ll give some basic personal information and why you or your loved one are visiting, so we can best understand how to help.
- The paperwork will include the GAIN-SS, which is a tool that helps us screen for behavioral health problems.
- Wait in the waiting area while CSB staff review you or your loved one’s information.
After staff look at you or your loved one’s information, you will meet with a staff member who will ask more questions about symptoms and history. They’ll put the information into an electronic health record. This information won’t be shared without you or your loved one’s permission.
The staff member will discuss whether you or your loved one is eligible for CSB services or not.
If you’re eligible for services
If it seems like you or your loved one are eligible for CSB services, the staff member will complete a more in-depth mental health and/or substance use assessment. This may take up to 90 minutes to finish.
After the assessment, the staff member will discuss diagnosis and treatment recommendations, which could include various services depending on the level of care you or your loved one needs.
If you or your loved one decide to use the CSB services recommended, the staff member will explain the next steps on starting the journey toward healing and recovery with us.
If you’re not eligible for services
If you or your loved one don’t appear to meet CSB admission criteria, you will be given a list of other service providers and resources in the community. If you can’t get help from these listed providers, please contact the CSB at 703-383-8500 and we will try to help you find other resources.